Table of Contents

Online Glossary

Online Security


Online Banking Help


Account Details – Balances, rates, and other detail information related to an account.

Account Number – A unique number used to identify an account at our financial institution.

Addenda Record – Additional information appended to an ACH transaction.

Alert – Notification to a user via secure message, telephone or email regarding account activity.

Approval – An approval or authorization is a confirmation by an end-user to submit a payment for processing.

Automated Clearing House (ACH) - A collection of 32 regional electronic inter-bank networks used to process transactions electronically with a guaranteed one-day bank collection float.

Available Balance – Checking account balance that a customer actually has use of: the current balance, less deposits not yet posted to the account.


Balance – Amount available in an account. See also Available Balance and Current Balance. Batch – a number of recipients/payments being submitted as a group, generally with multiple credits but only one debit (batch payments) or multiple debits but only one credit (collections).

Batch Payments – An ACH transaction in which several recipient accounts are credited and one of your online accounts is debited to fund the batch.

Browser – A computer program that enables a user to browse pages on the Internet. Our online services are browser-based.

Browser Registration – See Computer Registration.

Cash Concentration or Disbursement (CCD/CCD+) – An ACH credit or debit to a commercial account.

Collections – An ACH transaction in which several recipient accounts are debited and one of your online accounts is credited.

Comma Separated Value - CSV is a delimited data format that has fields/columns separated by the comma character and records/rows separated by new lines. Fields that contain a special character (comma, newline, or double quote), must be enclosed in double quotes. However, if a line contains a single entry which is the empty string, it may be enclosed in double quotes. If a field's value contains a double quote character it is escaped by placing another double quote character next to it. The CSV file format does not require a specific character encoding, byte order, or line terminator format.

Computer Registration – Act of electronically registering a user’s computer and linking the registration to the user’s Login ID and password, effectively restricting unauthorized access from any unregistered computer.

Company owner or administrator – The primary user at a company that has the ability to manage users and user rights.

Cookie - HTTP cookies, more commonly referred to as Web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. Cookies are often used as part of a secure authentication mechanism in combination with a Login ID and password to register the user’s computer.

Credit or Credit Entry - An entry to the record of an account to represent the transfer or placement of funds into the account.

Current Balance - The Current Balance is the actual balance in your account at the beginning of a specific business day. Current Balance does not include any holds or pending transactions (e.g. transactions that have not posted to the account).

Customer – A user or group of users, of our online services. A customer can be a household with multiple members or a company with multiple employees.

Debit or Debit Entry - An entry to the record of an account to represent the transfer or removal of funds from the account.

Deposit Rights – The right for a user to deposit funds into a selected account.

Draft – Initiating a transaction online that is pending approval. Drafting a transaction does not send the payment to us for processing until somebody approves the payment.

Electronic Statement – An account statement that is delivered and available via our online services. Sometimes, this requires that you enroll for electronic statement delivery. An electronic statement may be delivered in lieu of a mailed statement in some cases.

Eligible Approver – An eligible approver is a user that is the target of a Mobile Authorization request. The user must 1) have enrolled for Mobile Authorizations online and 2) have the rights to authorize the requested payment to be considered eligible.

Email Notification – An email sent to a recipient to inform them of an impending credit or debit to their account. Email notifications are sent for commercial payments and are optional for each recipient.

End-user – A user of our online services with a unique Login ID.

External Transfer – A transfer made between one of your accounts at our financial institution and one of your accounts at another financial institution.

External Transfer Account – One of your accounts at another financial institution that is added to your online accounts for the purpose of transferring money to and from the account.

Fed Wire – A Real Time Gross Settlement Funds Transfer system operated by the Federal Reserve Banks that enables financial institutions to electronically transfer funds between its more than 8,900 participants. Fed wire is the primary United States network for large-value or time-critical domestic and international payments, and is designed to be highly resilient and redundant.

Federal Tax Payment – An ACH tax payment made to the Internal Revenue Service.

File Upload – The act of importing a NACHA-formatted ACH file into our online system for the purposes of making a payment.

Firefox – A popular Internet browser from Mozilla used to access our online services. Firefox is a supported browser on Windows, Mac, and Linux operating systems.

Free-Form Payment – Entering recipient and payment information into a template that is not stored for future use (i.e. a one-time payment).

Funds Transfer – See Transfer

Internet Explorer - a popular Internet browser from Microsoft® Corporation used to access our online services. Internet Explorer (IE) is a supported browser on Microsoft® Windows®-based operating systems.

Limits – See Transaction Limits

Login ID – A unique identifier of a user of our online services. A Login (a.k.a a User ID) in combination with a password on a registered computer is required to authenticate a user of our online services.

Masking – Obscuring or partially obscuring sensitive or personal information to prevent unauthorized access or over-the-shoulder viewing by unauthorized individuals.

Memo-posted Transaction – A pending transaction (debit or credit) that has not yet posted to your account.

Mobile Authorization – The act of approving a transaction sent by the drafter of the transaction by telephone or email to your mobile phone or device.

Mobile Authorization Code (MAC) - a secure code, or PIN, that a user establishes online. This code is used to authorize a payment sent by another user as part of a Mobile Authorization Request, or to authorize a mobile transaction via our mobile services.

NACHA-formatted File – an ACH payment file that is in the defined NACHA format and can be directly uploaded into our system.

National Automated Clearing House (NACHA) - NACHA is a not-for-profit association representing more than 11,000 financial institutions through direct memberships and a network of regional payments associations, and 650 organizations through industry councils. NACHA develops operating rules and business practices for the ACH Network and for electronic payments in the areas of Internet commerce, electronic bill and invoice presentment and payment (EBPP, EIPP), e-checks, financial electronic data interchange (EDI), international payments, and electronic benefits services (EBS).

Offset Account
– The single debit or credit account associated with a batch payment or collection.

Online Activity – A history of your activity via our online services. Online activity contains all transactions that a customer or user has drafted, approved, or cancelled via our online services.

Password – In combination with a Login ID on a registered computer, a password provides secure access for a user to our online services.

Payments – See Batch Payments

Payroll – A batch ACH credit payment to multiple payroll recipients. This is typically a PPD/PPD+ transaction and is a 2-day effective payment.

Pending Transaction – See Memo-posted transaction

Phishing - Phishing is an attempt to criminally and fraudulently acquire sensitive information, such as usernames, passwords and credit card details, by masquerading as a trustworthy entity in an electronic communication. eBay, PayPal and online banks are common targets. Phishing is typically carried out by email or instant messaging and often directs users to enter details at a fraudulent website, although phone contact has also been used. Phishing is an example of social engineering techniques used to fool users. Attempts to deal with the growing number of reported phishing incidents include legislation, user training, public awareness, and technical measures.

Power User – An online user that has high bandwidth and uses a preferred browser.

Prearranged Payment or Deposit (PPD/PPD+) – An ACH credit or debit to a personal account.

Pre-notification (Pre-note) – A non-dollar entry that may be sent through the ACH Network by an Originator to alert an receiving financial institution that a live-dollar transaction will be forthcoming and that verification of the Receiver's account number is required.

Profile – See User Profile

Quicken® – A popular Personal Financial Management application from Intuit®. Users often like to download their online banking transactions to Quicken for the purpose of budgeting and reporting.

QuickBooks® ­– A popular Business Financial Management application from Intuit®. Company users often like to download their online banking transactions to QuickBooks for the purpose of budgeting and reporting.

Recipient – A company or person who is the receiver of an online transaction, debit or credit.

Recurring Transaction – A transaction that is scheduled to repeat on a recurring schedule.

Routing Transit Number - The RTN is a bank identifier found on the bottom of checks. It is commonly referred to as an ABA (American Bankers Association) number and is nine numerical digits in length.

Safari – A popular Internet browser from Apple Corporation used to access our online services. Safari is a supported browser on Mac OS-X operating systems.

Secure Delivery Preferences – The preferred telephone and email contacts to which our system can send you secure information (i.e. temporary passwords, registration codes, etc.).

Secure Message – A secure communication between an online user and our financial institution.

Server Session Time-out – An involuntary system timeout that occurs after the User Session timeout has expired and after which all non-submitted session data is lost.

Sign-off – The act of logging off of our online services. This can be accomplished by selecting the ‘Sign-off’ menu, or closing your browser.

Single Payment – An ACH credit to a single recipient account.

Single Receipt – An ACH debit to a single recipient account.

Split Payroll – An ACH payroll credit that is to be split into 2 or 3 recipient accounts (the primary account, split account A and split account B).

Standard User – An online user that has limited bandwidth and/or uses a supported, but not preferred, browser.

Statement by Mail – A statement of account that is printed and delivered by mail.

State Tax Payment - An ACH tax payment made to a state tax authority.

Stop Payment - To request that your bank not honor a check you wrote. The bank will not deduct funds from your checking account if the stop payment request is successful.

Subsidiary – a sub-company profile that includes an ACH Header, Wire Header, Tax ID Number and Company Address. This information creates a separate ‘Pay From’ record that can be selected for each commercial payment.

Template – Saved recipient and payment information that is stored and recalled for later use.

Tracking ID – A unique transaction identifier that a user is provided for each online payment. This ID can be used to reference a transaction when communicating with us.

Transaction – A payment, transfer or other service made via our online banking services.

Transaction Limits – Customer and user restrictions on the number of transactions and amount per transaction that they can approve. Limits can be daily and/or monthly.

Transfer – The movement of funds from one of your online accounts to another.

User Profile – Your personal contact information that we collect via our online services to better serve you.

User Session Time-out – A system time-out caused by user inactivity after a defined period of elapsed time. For some transactions, a user will be able to enter their password when prompted to complete a transaction after a User Session Time-out.

View Rights - The right for a user to view a selected account.

Web Connect – An Intuit® product that allows the user to download their online transaction history from our financial institution into Quicken® or QuickBooks®.

Wire Transfer - An electronic transfer of funds, such as one that is made over the Federal Reserve Wire Network (Fed Wire). Wire transfers are more immediate than ACH transactions and are generally used to transfer larger amounts than ACH transactions.

Withdrawal Rights - The right for a user to withdraw funds from a selected account.


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